My TV Screen Says Says “HDCP Unauthorized Content Disabled”, How Do I Fix It?

Many people have fired up their favorite streaming device, whether it is a Roku, Fire TV, PS4 or Smart DVD player and saw a purple screen that says, “HDCP unauthorised. Content disabled”. If you are like me the first thing you thought was, what exactly does this mean and how do I fix it?

hdcp-unauthorized-content-disabled-roku-300x132Well first off we’ll explain HDCP. HDCP is High-Bandwidth Digital Content Protection, it is a copy protection designed to eliminate the possibility of intercepting digital data midstream between the source to the display. Basically trying to keep pirates from ripping high quality copies of films and tv shows between the streaming device and the TV.

So that is the technical explanation for HDCP, but what we really want to know is how do I fix it so I can stream stuff on my TV? Netflix actually offers the best advice in their FAQ. In the FAQ re-posted below they are talking about a Roku specifically, but it’s good advice for any streaming device:

The first and easiest thing to do is restart your Roku.
Restart your Roku and your TV by unplugging them both from power for at least 10 seconds, then plug them back in and turn them on with the power button. Restarting your device is often enough to restore your ability to connect to our service.


Once the devices have been restarted, wait 1 full minute before attempting to access Netflix. Your Roku will need time to reconnect to your home network before you will be able to access Netflix.

  • If that doesn’t work check out your hardware connections.
  • Ensure that you are using an HDMI cable.
  • Bypass any receivers or stereo equipment by connecting your device directly to your TV.
  • Try reversing the ends or try a new HDMI cable.
  • Try another HDMI port on your TV.
  • If available, try an HDMI port on another TV.

One of the above should work. If all of those options fail, try contacting your device’s support team via their website.

Have you had this issue? Do you have other tips? Comment below.

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About the Author

William B. West
William B. West
William B. West is editor-in-chief of CordCuttersTalk.com, Rokuki.com, and StreamingThisMonth.com. All three sites cover the latest cord cutters news, information, and updates.
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